Even though the GM wasn't in at the time, the woman helping me reached him over the phone to relay the message. Everyone at the cafe was very helpful this second time and I was pleasantly surprised that they gave us a complimentary order of hot bubble tea drinks and an egg puff! We really appreciate that this business values customer service to reach out to me to come back to deliver a positive experience! I honestly was just expecting to receive a % off discount on the order since that was what the coupon that they were originally giving out was for. My parents also really enjoyed their teas, and commented that they loved that they could adjust their sugar/sweetness level (30% for them, 100% regular for me haha).
Fun place, very bright, the staff rocks! Younger crowd hangs here. Tasty food, smaller portions, a litter pricey but worth it. Good variety! We liked thier boba!
I had to argue 5mins to combine my stamp cards to get a drink to two of the workers and when I asked to see the manager or the boss of the store the worker told me to find them myself. Rude af and worst experience ever at vivis even tho the boss gave it at the end
I forgot to mention last time (since I didn't see the area), but they also have a section of games for customers to borrow and play while hanging out at the cafe. While we waited for our drinks we played Uno and they also have Connect 4, deck of cards and some others I didn't recognize. Anyway I'm looking forward to visiting again in the future and thanks again to the GM and the staff of Vivi Bubble Tea!
Friendly staff, fun atmosphere, good drinks/food
The bubble teas are a bit too sweet for my taste, but the Hong Kong style egg waffles are very good. They are sweeter than traditional waffles and you can get them with a variety of flavors and toppings.
After my most recent visit I can happily say I'm glad I gave this place another chance! As mentioned previously, the general manager reached out to me almost immediately wanting to apologize for the less than stellar customer service. (See previous review if you're curious.) Since we don't live conveniently close to this location, we stopped by after grabbing lunch with my parents for belated Chinese New Year celebrations in Quincy.
Vivi Bubble Tea Cafe Quincy is a US Cafe based in Quincy, Massachusetts. Vivi Bubble Tea Cafe Quincy is located at 389 Hancock St, Quincy, MA 02171, USA.
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